SHIPPING AND RETURNS POLICY
This Shipping and Returns Policy (the “Policy”) governs the shipping, delivery, return, and refund terms for all Products purchased through the website located at breakpointpeptides.com (the “Website”) operated by Optimist LLC (“Optimist,” “we,” “us,” or “our”). This Policy is incorporated by reference into, and forms a binding part of, our Terms and Conditions of Website Use (the “Agreement”). By placing an order, the User agrees to the terms of this Policy.
1. DOMESTIC SHIPPING ONLY
Optimist delivers exclusively within the United States. We do not process or fulfill international orders to any locations outside the U.S., including U.S. territories, APO/FPO addresses, or P.O. Boxes (unless specified during checkout). Orders submitted with international addresses will be cancelled and refunded in full. Customers are responsible for providing a valid domestic shipping address capable of receiving deliveries from our partner carriers.
2. ORDER PROCESSING & ESTIMATED DELIVERY TIMES
- Estimated Delivery: 2-3 Business Days.
- Free Shipping: Available on all orders exceeding $149.
- Processing Days: Monday through Friday, excluding holidays.
- Same-Day Shipping: Orders paid in full before 12:00 PM EST ship the same business day.
- Next-Day/Weekend: Orders placed after 12:00 PM EST, or on weekends/holidays, will be dispatched the following business day.
Optimist strives to process and ship orders as quickly as possible. Orders placed and paid in full before 12:00 PM (noon) EST on a business day will generally be processed and shipped the same business day. Orders placed after this cutoff, or on weekends and holidays, will be processed on the next business day. Processing times may be extended during periods of high demand, limited inventory, or force majeure events. Optimist will notify the User via email if there are any significant delays in processing an order.
Order Confirmation: Upon successful placement of an order, the User will receive an order confirmation email. This confirmation indicates that the order has been received and payment has been authorized. It does not guarantee that the order has shipped. A separate shipping confirmation email with tracking information will be sent once the order has been dispatched to the carrier.
3. SHIPPING METHODS AND CARRIERS
Optimist primarily utilize USPS Priority Mail Flat Rate for domestic fulfillment. While we strive for speed, delivery timeframes are carrier estimates and are not guaranteed. Risk of loss and title transfer to the customer immediately upon our delivery of the package to the carrier. Optimist is not liable for packages lost, stolen, or damaged while in the carrier’s possession.
Estimated Delivery Times: Delivery timeframes displayed at checkout and in shipping confirmation emails are estimates provided by the shipping carrier and are not guaranteed by Optimist. Actual delivery times may vary based on the carrier’s performance, weather conditions, geographic location, customs of the carrier, holidays, and other factors beyond Optimist control.
4. FREE SHIPPING
Orders meeting the minimum order threshold (currently $149 or as indicated on the Website) may qualify for free standard domestic shipping. Free shipping applies to standard shipping methods only. Expedited or express shipping options, if available, will incur additional charges as indicated at checkout. Optimist reserves the right to modify the free shipping threshold, qualifying criteria, or available shipping methods at any time without prior notice.
5. RISK OF LOSS AND TITLE TRANSFER
Risk of loss and title for all Products pass to the User upon Optimist delivery of the package to the shipping carrier. Once the carrier has accepted the package and a tracking number has been generated, Optimist responsibility for the physical shipment ends. Optimist is not responsible for, and shall have no liability arising from, packages that are lost, stolen, damaged, or destroyed while in the possession of the shipping carrier, or packages that are misdelivered due to the carrier’s error.
Carrier Claims Assistance: As a courtesy, Optimist will assist Users in filing claims with the shipping carrier for packages that are lost or damaged in transit. However, Optimist assumes no obligation to replace, reship, or refund Products that are lost or damaged by the carrier. The outcome of carrier claims is determined solely by the carrier, and Optimist has no control over such determinations.
6. SHIPPING ADDRESS ACCURACY
The User is solely responsible for providing an accurate and complete shipping address at checkout. Optimist is not liable for non-delivery, misdelivery, delays, or losses resulting from incorrect, incomplete, or outdated shipping addresses provided by the User. If a package is returned to Optimist due to an incorrect address provided by the User, Optimist may, at its sole discretion, reship the order upon receipt of the correct address and payment of additional shipping charges, or issue a store credit minus any shipping costs incurred.
Users are encouraged to verify their shipping address carefully before completing checkout. Address changes after an order has been submitted may not be possible once the order has been processed or shipped. Contact admin@optimistnasal.com immediately if you need to request an address correction.
7. ALL SALES FINAL — RETURN AND REFUND POLICY
Due to the specialized nature of our in-vitro research Products, the strict regulatory guidelines governing research chemicals, and the inability to verify the integrity of returned compounds, all sales are final. Optimist cannot accept returns of research compounds once they have been delivered, as the chain of custody and storage conditions cannot be verified after a Product leaves our facility.
7.1 Eligible Exceptions
Returns, replacements, or credits will only be considered in the following limited circumstances:
- Incorrect Shipments: Receiving a product materially different from the order (e.g., wrong compound or concentration).
- Damaged/Defective Goods: Products arriving with physical damage, such as a compromised seal or broken vial.
7.2 Submitting a claim
To initiate a claim, you must email admin@optimistnasal.com within 7 days of delivery. You must provide your order number, a description of the issue, and photographic evidence. The product must remain unopened and in its original sealed packaging to be eligible for a remedy.
7.3 Resolution
Upon review and verification of a valid claim, Optimist will, at its sole discretion:
- Ship a replacement Product at no additional cost to the User; or
- Issue a store credit to the User’s account for the full purchase price of the affected Product; or
- In cases where a replacement or store credit is not feasible, issue a monetary refund to the original payment method.
Optimist may require the return of the original Product at Optimist expense before processing a replacement or refund. Optimist reserves the right to deny any claim that does not comply with this Policy or that we determine, in our sole discretion, to be fraudulent, excessive, or inconsistent with the stated issue.
7.4 Non-Eligible Returns
The following situations are expressly excluded from the return and replacement policy:
- The User changed their mind or no longer wants the Product;
- The User ordered the wrong Product;
- The Product was opened, used, or the seal was broken;
- The User claims dissatisfaction with Product quality but cannot demonstrate a defect through analytical testing;
- The claim was submitted more than seven (7) calendar days after delivery;
- The Product was damaged due to improper storage, handling, or use by the User after delivery.
8. COMPLIMENTARY ITEMS
Certain orders may include complimentary items at Optimist discretion. Complimentary items are provided as a courtesy and are not guaranteed with every order. Optimist reserves the right to modify, discontinue, or limit the availability of complimentary items at any time without notice. The absence of a complimentary item does not constitute a shipping error and is not grounds for a return, replacement, or refund.
9. CHARGEBACK AND DISPUTE RESOLUTION
Contact Us First: If you experience any issue with your order, shipping, or a Product, please contact admin@optimistnasal.com before initiating a chargeback or payment dispute with your financial institution. Our customer support team is committed to resolving legitimate concerns quickly and fairly.
Filing a chargeback or payment dispute without first attempting to resolve the issue with Optimist constitutes a material breach of the Terms and Conditions and may result in the consequences described in Section 5.2 of the Terms and Conditions, including permanent account suspension, referral to collections, and reporting to fraud prevention databases.
10. CONTACT INFORMATION
For shipping inquiries, return claims, or any questions about this Policy, please contact:
Optimist LLC
Email: admin@optimistnasal.com
Website: Optimistresearchsystems.com